The only reason why I had tech support come out is because the cable box was deemed a pass by the spoke when it obviously failed the test.(being that I had a summer job testing at the spoke that used to exist off of 217, I knew all the technical terms) I've never had someone come out to activate my box/internet service outside of that, no matter where I lived. Only called in once everything was installed properly for them to ping my line.
Also @dviss1 I do know a tactic used by comcast sales is to not tell customers they're able to set things up themselves, then have their boxes ping'd. It's more $ for them if they send tech support out. Unless there is something I'm missing completely, I don't see a reason why tech support would need to come out to set up a new service. I've never had them come out to set up new service unless it was a failure on their end.
Yeah man, the only time i've had comcast come out is when they needed to install or fix a cable line at my place. Otherwise i just get the self install kit and call in everything myself.
If you have a cable going into your spot you simply buy a modem/router combo and call them up to turn it on.
Well you'd need to pick up the equipment you're renting from comcast, at your local comcast distributor. (for me it's by the mcminnville air museum) but I'm sure there is one in Portland. Set it up, then call in to customer support and have your line ping'd. Just make sure the wires are connected properly. Otherwise it won't work.
Comcast would prefer you to do a self install as long as the dwelling is ready for it. They save more money by not sending the tech out. By the way, the self install and is a pretty simple task. If you know the location has had services recently before, I agree with honki. You should save yourself some money. But if it's had satellite or something else recently. You should let them do it
I believe your account will be charged on your first bill for the service request yes. Unless I'm missing something entirely. But if it's just an install, you will be charged for having someone come out.
So instead, I can call them, schedule a time to pick up the router, and install it myself while customer service is on the line?
That's what I do when I set up new equipment. Pick it up at the local comcast distributor, go home hook it up. Then call them to ping my line. I don't even think you need to schedule a time to pick it up. Just go grab it. The lobby's in beaverton & mcminnville remind you of the DMV. but.. It's better than having comcast charge you for equipment setup.
Speak for yourself. My parents have something like a $300 package from Comcast, and they've had nothing but problems with it. It works most of the time....except that time when you really need it.
