Surround sound issues with Comcast?

Discussion in 'Portland Trail Blazers' started by BengalDuck, Feb 25, 2014.

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  1. SlyPokerDog

    SlyPokerDog Woof! Staff Member Administrator

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    Don't let the bitching get to you, I appreciate you taking the time to post here. Are you in the broadcast division, repair or public relations?
     
    SlyPokerDog, Mar 29, 2014
    #81
  2. OneLifeToLive

    OneLifeToLive Well-Known Member

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    Yes. Thank You.
     
    OneLifeToLive, Mar 29, 2014
    #82
  3. BlazerCaravan

    BlazerCaravan Hug a Bigot... to Death

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    Proactively saying you're working on it, and fixing the issue in less than two months might have gone a long way to preventing the impression that CSNNW was ignoring or unaware of the issue. But thank you for at least publicly discussing it now, even if you're in firefighting mode. My sympathies to you, the actual person who has to come on the forum and represent such a slovenly provider. It's not your fault, and I understand that.
     
    BlazerCaravan, Mar 29, 2014
    #83
  4. ichapod

    ichapod New Member

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    The video example I posted zip was 97306 (Salem, OR) and obviously comcast cable provider.
     
    ichapod, Mar 29, 2014
    #84
  5. THE HCP

    THE HCP NorthEastPortland'sFinest

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    oh this might get ugly!
     
    THE HCP, Mar 29, 2014
    #85
  6. SlyPokerDog

    SlyPokerDog Woof! Staff Member Administrator

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    Would it make you feel better if they had Dwight Jaynes take you out to lunch?
     
    SlyPokerDog, Mar 29, 2014
    #86
  7. OneLifeToLive

    OneLifeToLive Well-Known Member

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    They would have been better off just fixing the issue and not posting about it.

    I did notice no matter how kind and courteous it seemed to be on the surface. The typical Comcast jargon was evident. Which made it feel less sincere.

    Bottom line just fix the problem. Your customers who are loyal are worthy of it.
     
    OneLifeToLive, Mar 29, 2014
    #87
  8. BlazerCaravan

    BlazerCaravan Hug a Bigot... to Death

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    Yes, but it depends on two things: Is it at Ruth's Chris? Do I get to punch him in the dick afterwards? If the answer to both is yes, then I will gladly pay them an extra month's payment for the pleasure. If the answer to one is yes, then sure, but no extra money.

    Separately, I have this image of Dwight being the Production Support guy at CSNNW...
     
    BlazerCaravan, Mar 29, 2014
    #88
  9. BlazerCaravan

    BlazerCaravan Hug a Bigot... to Death

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    The loyalty is forced and they know it. Why should they be kind when they're already dictating the relationship?

    However...

    I'm sure the guy/gal running the account has to follow a script or be reprimanded. So I give him/her the benefit of the doubt in that regard.
     
    BlazerCaravan, Mar 29, 2014
    #89
  10. BlazerCaravan

    BlazerCaravan Hug a Bigot... to Death

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    If you've listened to a game from the CSNNW feed, you know it's already very ugly.
     
    BlazerCaravan, Mar 29, 2014
    #90
  11. rasheedfan2005

    rasheedfan2005 Well-Known Member

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    Excellent post. I always feel for the tech support guys as I've been one most of my life. Companies constantly forcing you to lie and redirect when you know there is an issue and no solution at the present. It's sweep it under the rug or find a new job, makes you feel like shit because you really want to help the other person.
     
    rasheedfan2005, Mar 29, 2014
    #91
  12. THE HCP

    THE HCP NorthEastPortland'sFinest

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    Well whoever that was that posted, I hope was legit and gets this handled for you guys.
     
    THE HCP, Mar 29, 2014
    #92
  13. Strenuus

    Strenuus Global Moderator Staff Member Global Moderator

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    Blah blah. They don't give a crap about the customer.
     
    Strenuus, Mar 29, 2014
    #93
  14. Denny Crane

    Denny Crane It's not even loaded! Staff Member Administrator

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    No, I am not a shareholder.

    I just happened to be watching C-SPAN and he was on. People want to claim they are monopolistic and unmotivated. I don't see how after the merger anyone's choices will be less than prior. They're not idiots who want unhappy customers. The C-SPAN show addressed many of the things people talk about...
     
    Denny Crane, Mar 29, 2014
    #94
  15. Denny Crane

    Denny Crane It's not even loaded! Staff Member Administrator

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    This posted originated from a comcast IP. FWIW.
     
    Denny Crane, Mar 29, 2014
    #95
  16. Denny Crane

    Denny Crane It's not even loaded! Staff Member Administrator

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    You and I are here. It doesn't get any uglier than that!
     
    Denny Crane, Mar 29, 2014
    #96
  17. Pritchslap Madness

    Pritchslap Madness Well-Known Lurker

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    Awesome video showing how Comcast really cares about customer service.

    [video]http://www.funnyordie.com/videos/c38fb80a0d/comcast-doesn-t-give-a-f-ck[/video]
     
    Last edited: Mar 30, 2014
    Pritchslap Madness, Mar 30, 2014
    #97
  18. jlprk

    jlprk The ESPN mod is insane.

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    You can't hear a hiss and a screech while you're talking.
     
    jlprk, Mar 30, 2014
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  19. BlazerCaravan

    BlazerCaravan Hug a Bigot... to Death

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    I didn't know Funny Or Die started doing documentaries.
     
    BlazerCaravan, Mar 30, 2014
    #99
  20. rasheedfan2005

    rasheedfan2005 Well-Known Member

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    "Fuck Comcast comin straight from the p town, a young wigga got it bad in my sound."
     
    rasheedfan2005, Mar 30, 2014
    #100
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