good luck. See about trying to get additional money for the interest you would be loosing if thew money was in your hands the whole time.
Being on hold is the effing worst. I am a stubborn bastard though, so I'm going to make the best I can out of it.
Just think of it as them wasting more of their own money before they eventually have to pay you anyway. Dicks.
These sort of asinine appeals are considered automatic, a sort of desperate attempt to pull out a miracle for them like hoping they'll scare you off.
Took it to the shop right down the street. They need to replace the thermostat in order to test if the engine is totally fucked. We will see.