I understand google is a difficult tool to use. It's hard to read the words news, and click it when you search for Damian Lillard. Please go away and never come back. https://www.google.com/search?q=dam...x5jYAhVmxFQKHUwEB_4Q_AUICigB&biw=1304&bih=702
Watching this, I can't help but wonder what was Dame's plan? Truly, was he prepared to put his hands on someone? I get it, he's from "The Town" and all that, but seriously, what would he have done?
That fan was wrong in what he did. He should have bad mouthed Lillard one more time--> get punched in the face-->sue him for 100k--->post pics on Instagram of him blowing all that money on strippers and Hennessy. It's the American way!
The business mantra of "The customer is always right" does not apply to NBA fans, especially since they've been serving alcohol....
The part that gets me is Dame looked like he was just gonna sign some autographs and take some pictures. Again, non-story. No one will remember the kids... and by the way dame handled it, no one will remember this incident. Hopefully the people who said it grow up... but the fact that they can say those words to a stranger (yes, since I doubt they've talked to Dame before face-to-face or on the internet, that makes him a stranger)... I have my doubts.
I didn't miss anything. IMO there's no difference. You'd like to differentiate between the two. I don't parse them.
He was not differentiating. His point was the media is too quick to say that it was a racist slur when it was something else.
That's not a good business mantra anyway. The customer is not always right. Statistics show that most often, the customer is wrong. However, the fact of the matter is, the customer is always a customer. You must treat them like they are paying your bills because essentially they are. Even when you have to tell a customer no, you still have to do it in a professional way no matter how unprofessional they are.